About the department

Our Central Services teams are the driving force behind the exceptional experiences we deliver every day. Working in partnership with operational and clinical colleagues, the department provides expert support across key business functions, helping to ensure patients receive outstanding care from the moment they walk through our doors.

About the role

As a Bank Administrator within our Central Services team, you’ll play a key role in delivering an exceptional experience for patients, GPs and referrers across Welbeck London. Working across multiple centres and specialties, you’ll manage enquiries, referrals and bookings while helping patients navigate complex pathways quickly and efficiently. This is an exciting opportunity to join a developing service where you’ll not only support day-to-day operations but also help shape new processes, improve pathways and contribute to the continued evolution of the Welbeck Guest Experience.

Overview of key responsibilities:

• Manage patient, GP and referrer enquiries from initial contact through to booking completion, ensuring a seamless and efficient experience.

• Support the Ultrasound Booking Team and GP Enquiries service across multiple Welbeck centres and specialties.

• Coordinate referrals, appointments and complex patient pathways while ensuring all information is managed accurately and appropriately.

• Build and maintain strong working relationships with clinicians, centres, GP practices, referrers and internal stakeholders.

• Contribute to the development of Central Services by supporting pathway mapping, maintaining the knowledge base and identifying opportunities for continuous improvement.

• Use booking systems, CRM platforms and other digital tools to manage enquiries, monitor activity and maintain accurate records.

About you

You’re a proactive, organised and solutions-focused individual who enjoys working in a fast-paced environment and taking ownership of your work. You build strong relationships, communicate confidently with a wide range of stakeholders and take pride in delivering a high-quality service. Whether your background is in healthcare, administration, customer service or another guest-focused environment, you’ll be motivated by the opportunity to improve experiences, solve problems and contribute to building an innovative and patient-centred service.

About Us

For more information about Welbeck please click here

Recruitment Process

For this role, there will potentially be three stages;

Stage 1 – Shortlisting

Stage 2 – Interview Assessment

Disclosure and Barring Service (DBS)

Welbeck is committed to safeguarding and promoting the welfare of patients and expects all staff to share this commitment. All roles are subject to pre-employment checks in line with regulatory requirements, including an appropriate level of Disclosure and Barring Service (DBS) check.

Using AI

AI tools can be helpful when you're preparing documents or refining how you present your experience. What matters is that anything you share with us, from your application to your interview, reflects your own skills, experience and judgement. We want to understand the real you, so please use AI responsibly and avoid submitting information that is inaccurate, exaggerated or inauthentic.

Equality, Diversity & Inclusion

At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.